Returns

You have 28 days

If something is not right for you, send it back within 28 days of purchase for a full refund. No explanation needed. You do not have to have a reason.

That is longer than the law requires, and it is deliberate. Buying home decor online is hard: colours shift between screens and a piece can look different in your own room than it did in a photograph.

How to return something

1. Email [email protected] and tell us your order number and what you would like to send back.
2. We will confirm the return address.
3. Pack the item securely, in its original packaging, and post it back to us.
4. Once it arrives with us safely, we refund you in full.

Return postage is at your own expense for a change of mind, and we recommend a tracked service so you have proof it was sent. Returns received after 28 days cannot be refunded.

Items need to come back unused

We can only refund items that come back in their original packaging and in the condition we sent them. We cannot refund something that has been used or is no longer saleable.

If your item is faulty or damaged

Faulty items are a different matter entirely, and they will not cost you anything.

Contact us as soon as it arrives at [email protected], with a photograph of the damage if you can. We will always replace a faulty item, and we will sort out the return with you rather than leaving you to it.

We cannot accept a fault where an item has been misused or damaged after delivery.

A note on our pieces

Many of our items are made or finished by hand, so slight variations in size, tone and finish are part of what they are rather than a fault. All measurements are approximate and given in centimetres.

Your legal rights

Nothing here affects your statutory rights. Under the Consumer Contracts Regulations you have a legal right to cancel an online order within 14 days of receiving it. Our 28 day policy sits on top of that, it does not replace it.

Questions

Email [email protected] and a real person will answer.